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  • improving services for customer support. In response to the flood of questions after the crash, Indiluck Casino made improving its customer service a top priority. In order to provide faster resolutions, they increased the size of their support staff and added new channels of communication, like live chat. Also, they instituted frequent updates on system status & maintenance plans to notify players ahead of time of any possible disruptions. promoting openness and establishing credibility. These actions were taken in an effort to increase openness and trust among users impacted by the crash.
  • A specific game called Aviator, which had drawn the interest of numerous players, was at the center of the Indiluck Casino Slots Crash. This game immediately gained popularity among users due to its exciting gameplay and potential for large rewards. However, as players interacted with Aviator, a regrettable chain of events started to happen. There were reports of players losing money without warning, and many of them said that their wagers were not being handled properly.
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  • During this process, technical teams, game developers, and outside cybersecurity specialists worked together. The goal of the investigation was to determine whether a cyberattack, a technical issue, or a combination of factors caused the crash. It became clear from data analysis and log review that a number of problems had combined to form a perfect storm that ultimately caused the game to fail. The research identified a number of serious flaws in the server infrastructure & coding of the Aviator game. It was found that an unanticipated spike in player activity had exceeded the system's capacity, resulting in deterioration of performance and eventual failure.